If you are able to access the Internet through a wireless device, or if you are located in an area unaffected by an outage, you can visit this site to retrieve information about outages. For each outage case, the map displays an icon within the outage area. Clicking on an icon causes the map to navigate to show the outage area in more detail. The extent of the outage is highlighted, and a ticket is displayed to show details such as the start time of the outage, the number of customers affected, and if known, the cause of the outage and estimated restoration time.
No. You need to call your Retailer to report an outage and talk to one of their representatives.
If you have information to report concerning the cause or location of an outage (such as a vehicle collision with a pole or transformer), you can call 0800 HORIZON. Select the “Faults” option and pass that information on when you talk to one of our call centre representatives.
For any life-threatening situations you must call 111. Emergency services will contact us if our assistance is required.
Yes. You can call us through our 0800 HORIZON number and follow the voice prompts.